Cancellation Policy

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Cancellation Policy

FEES AND PAYMENT

  1. The Company shall endeavor to provide the Customer with facilities/gateways through third party service providers to pay the Fee through credit cards, debit cards, cash cards and internet banking. It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure.

  2. It is understood and agreed by the User/Customer that the Services/report delivery may only commence after realization of money in the accounts of the Company in case online payment is being opted for by them.

  3. The Company reserves the right to refuse or cancel any order placed for a Service/E-health package that is erroneously listed at an incorrect price. This shall be regardless of whether the booking has been confirmed and/or payment has been levied . In the event the payment has been processed by the Company, the same shall be credited to your source account within 7-14 working days and duly notified to you by email.

  4. Payment of the Fees shall be the sole responsibility of the User/Customer. The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Platform.

  5. The Company reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services through the Platform or any other fee.

  6. A specific home collection fees will be levied in cases of availing services of home collection.

  7. The Company further reserves the right to alter any and all fees from time to time, without notice.

REFUND AND CANCELLATION POLICY

Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed. Cancellation in certain cases might be acceptable only if the Customer informs the Company prior to 24 hours of scheduled collection time. The Company has no refund policy for Services once they are duly rendered. The Customers can contact us through e-mail id or customer care in case of cancellation.

DELIVERY

The Company shall endeavor to release the test report/s to the Customer if so opted for by him/her within prescribed turnaround times. Please allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. If the Customer has made partial payment against the desired Services to be availed, in such circumstances, the Company will not release the test reports until the complete Fees is received by the Company. Company does not deliver the reports on Sundays and Public Holidays in India. The Customer may also collect the reports by hand during working hours on the date mentioned on the receipt from the designated collection Centre/branch of the Company. The test reports may also be displayed on the Website within the prescribed period and You may track the same by entering your Lab ID/ UNIQUE ID/Booking ID.